Beginner’s Guide to Building Your First AI Voice Bot with VoiceGenie

It’s 2024, customer expectations are higher than ever. They demand instant gratification, personalized attention, and a seamless experience across all touchpoints. And that's why more and more businesses are adopting AI in every aspect of their operations, service, and support.

One such technology that is increasingly being adopted across customer service is AI-powered voice bots. Now, the businesses that have the know-how of what the technology is and how to set it up while keeping their objectives in consideration are good to go but the ones that are new to voice automation face numerous problems and hence are not able to decide if it’ll be a good investment for them or not? And this blog will exactly solve that problem.

In this guide, we'll help you understand what AI voice bots are and the technology behind them, explore their use cases, and most importantly, show you how to build your very first voice bot with VoiceGenie.

What are AI Voice Bots & How Are They Used?

AI-powered voice bots are basically virtual customer service agents that engage in natural, human-like conversations, understand your customers' needs, and provide personalized responses instantly. These voice bots utilize natural language processing and TTS synthesis to create a seamless, conversational experience.

So, gone are the days of frustrating IVR systems and endless menu options. With AI voice bots, your customers can simply ask their queries, and the bot will understand their intent, access your knowledge base, and deliver a tailored response. From handling customer queries and troubleshooting issues to booking appointments and generating leads, the applications of AI voice bots stand truly limitless.

Types of Voice Bots & Their Use Cases

AI voice bots come in different types, each catering to specific needs and use cases. Let's explore some of the common types of voice bots and their use cases:

• Voice Bot for Contact Centers/BPOs:

Imagine your contact center effortlessly handling customer inquiries, troubleshooting issues, and providing support - all with the help of a voice bot. These virtual assistants can seamlessly integrate with your existing systems, transforming the way you interact with your customers. By enabling automated inbound and outbound call interactions, voicebots can streamline customer service, reduce wait times, and provide instantaneous responses.

• Voice AI + Chatbots:

The integration of voice AI and chatbots enables customers to effortlessly switch between voice and text conversations. This combination offers a more user-friendly experience, giving customers the flexibility to engage with your business in their preferred manner.

• WhatsApp Voicebot:

In today's mobile-first world, WhatsApp has become a go-to platform for customer communication. With WhatsApp voice bot, you can use voice AI to offer interactive and personalized experiences right within the app to your customers. Your customers can access services, make inquiries, and receive assistance using simple voice commands, all via the comfort of WhatsApp.

• Voice AI-based Smart Assistants:

Similar to those found in smartphones and smart speakers, voice-based smart assistants serve as personal digital companions for your customers. They can perform a wide range of tasks, from setting reminders and playing music to controlling smart home devices, all through the power of voice commands.

Major Components of Voice Bot Development

Before understanding the process of making one, it’s important to understand the crucial parts that make up a successful AI-powered voice bot. Hence, here’s a list of all the major components that form the backend and programming of a voice bot:

1. Automatic Speech Recognition (ASR): This is the main component of a voice bot, translating your customers' spoken words into text that the bot can analyze and respond to.
2. Natural Language Processing (NLP): NLP is the key to understanding your customers' intent and extracting the relevant information they're looking for. It's what allows the voice bot to engage in natural, human-like conversations.
3. Dialog Manager: The Dialog Manager is the brains of the operation, determining the flow of the conversation based on the user's input and the bot's pre-defined rules.
4. Knowledge Base: The Knowledge Base is the voice bot's repository of information that it can access to provide accurate, relevant responses to your customers.
5. Text-to-Speech Synthesis: This component is responsible for converting the bot's textual responses into natural-sounding speech, ensuring a seamless, conversational experience for your customers.
6. Dialler System: The dialer system acts as the main link between the voice bot and the telephone network, ensuring effortless voice interactions with your customers via cloud telephony. Here’s how it does so:
   (a) Cloud telephony: Via cloud telephony VoiceGenie replaces traditional phone lines with a web-based system. It allows businesses to route calls to various destinations. Based on the conversation, the bot can resolve the issue, transfer the call to a live agent, or provide further options too.
7. Integration & Deployment: Seamless integration with your existing systems and platforms or a new channel of your choice is crucial for a successful voice bot deployment. With VoiceGenie, you have plenty of options to choose from:
   
   • APIs: VoiceGenie can integrate via API into your company’s software systems. Here APIs act as messengers between the voicebot and your software systems, allowing them to exchange customer data and functionality as and when required.
   • Major CRMs: VoiceGenie can also integrate with various major CRMs like Salesforce, Zendesk, Hubspot, etc. This connection allows seamless data exchange between the bot and CRM, eliminates manual data entry, and ensures all customer interactions are logged centrally for better visibility.
   • SFTP: SFTP is a safe way to move files between systems on a network. It keeps data secure with encryption. By integrating with this VoiceGenie makes sure your pre-recorded training data is safe and your voice bot is capable of updating its knowledge base and language from a central server securely.
     

8. Analytics & Monitoring: Keeping a close eye on your voice bot's performance is key to its continued success. Analytics and monitoring help you identify areas for improvement and optimize its functionality moving forward.

Things You Must Know When Building an AI Voice Bot

Now that you've got a solid understanding of the key components, let's understand some essential things to keep in mind when building your first AI voice bot:

1. Understand Your Target Audience & Personalize Responses Accordingly:

Before you even start building your voice bot, it's crucial to understand your target audience – their preferences, pain points, and expectations. This will enable you to tailor the bot's responses and create a truly personalized experience that keeps your customers satisfied.

2. Give Your Assistant a Personality:

Your voice bot isn't just a faceless, robotic entity – it's an extension of your brand. So, give it a distinct personality that aligns with your company's tone and values. This will make the interaction more engaging and memorable for your customers.

3. Train the Voice Bot To Understand Every Utterance Comfortably:

A successful voice bot should be able to understand various utterances, accents, and contexts. Make sure to invest in thorough training to ensure your bot can handle any unexpected customer queries.

4. Offer the Ability to Understand & Rectify Errors (If committed):

Let's face it, even the most advanced AI can make the occasional mistake. However, a great voice bot should be able to identify and correct these errors, ensuring accurate and reliable responses for your customers.

5. Implement Continuous Learning & Improvement:

Building a voice bot isn't a one-and-done deal – it requires ongoing attention and refinement. So accept a mindset of continuous learning and improvement, allowing your bot to adapt to changing customer needs and evolving technologies.

Step-by-Step Guide: How to Build Your First Voice Bot With VoiceGenie

Ready to take the plunge and build your first AI voice bot? Great, we’ll make the process as smooth and seamless as possible. Let's walk through this step-by-step guide to making your first voicebot:

Step 1: Get on a call with our experts

The first step in your journey is to connect with our experts at VoiceGenie, providing them with all the information they need to get started. This includes details about your industry, target audience, desired features, and objectives. The experts also need to know if you'll be bringing your own dialler system or choosing the ones we offer, like Twilio, Plivo, and Exotel.

Step 2: We design custom conversations/dialog scripts

Next, our team of experts will work with you to design custom conversation scripts based on the information you provided or any existing call recordings you may have. The best part? You have full control over the process, so feel free to provide your own scripts or let us handle it.

Step 3: Setting up the voice bot and training it accordingly

Now it's time to bring your voice bot to life. Our team will handle the setup and training, ensuring your bot is equipped to understand the designed conversations and respond with the perfect blend of accuracy and personality.

Step 4: Integrating with various mediums or existing systems

To ensure seamless deployment, we'll work with you to integrate the voice bot with various platforms and systems, like API, major CRMs such as Salesforce, HubSpot, Zoho, Zendesk, etc., or SFTP, based on your specific requirements.

Step 5: We conduct test calls, analyze, and make necessary adjustments

We will conduct test calls and run campaigns before releasing your voice bot to your customers. Our experts will carefully analyze its performance and make necessary adjustments to enhance the user experience.

Step 6: Launch the voice bot across the database

Once the testing phase is complete, it's time to launch your voice bot via your preferred integration channel and make it available to your entire customer base. Now, sit back and watch as your AI assistant takes customer service to new heights.

Step 7: Provide detailed analytics on the dashboard or get a full report

But the journey doesn't end there. VoiceGenie will provide you with detailed analytics on your voice bot's performance, either via a comprehensive dashboard or a detailed report whatever you choose. This will give you the insights you need to keep your bot running at its best.

Step 8: Improve and adjust over time

As your business and customer needs evolve, so too should your voice bot. That's why continuous improvement and adjustment are key. With VoiceGenie by your side, you can rest assured that your AI assistant will always be up-to-date and optimized for the ultimate customer experience.

Why Choose VoiceGenie?

Now that you know how to build your first voice bot, you might be wondering, "Why should I choose VoiceGenie? Well, let us help you with some reasons for the same:

• Competitive Pricing:

First and foremost, VoiceGenie offers a pricing structure that's truly unbeatable. The pricing of your voice bot will totally depend on the features and use cases you opt for. We believe that voice automation should be accessible to businesses of all sizes, so you can rest assured that you're getting the best bang for your buck.

• Generative AI Assist:

But the real magic happens under the hood. VoiceGenie has integrated the latest generative AI capabilities, enabling your voice bot to generate human-like responses and adapt to changing customer needs as and when required.

• Human-like Interactions:

But what makes us stand out is our commitment to delivering humanized conversations to your customers. VoiceGenie's voice bots are designed to understand context, sentiment, and nuances, providing a conversational experience that's so seamless, that your customers will swear they're talking to a real person.

We think all these advantages are more than enough for you to decide the partner you want to go with. So have a look at your objectives and decide accordingly.

Wrapping Up:

So, there you have it – a guide to building your first AI voice bot. Are you ready to take your customer service to new heights and leave your frustrated callers in the dust? Then what are you waiting for? Book a risk-free demo with VoiceGenie today and experience the power of voice automation for your business in 2024.