According to Zendesk, 9.73% of consumers will switch to a competitor after multiple bad experiences and for a business that’s a huge percentage of losing a loyal customer base.
Many businesses today, in spite of deploying voice bots, are unable to optimize the overall customer experience. So, if you are amongst one of them, we’ve got your back.
In this blog we’re going to provide some powerful tips on how you can leverage voice bots to improve customer experience. In addition, you'll also discover the benefits offered by voice bots for businesses like yours.
7 Tips to improve CX by leveraging AI voice bots
AI Voice bots are transforming the ways in which businesses cater to their customers.
And here are some of the most important tips to keep in mind, to use voice bots for your business in a way that it augments your customer’s experience:
#1 Instant support and less resolution time are very crucial:
A customer wouldn’t like to wait on those long on-hold lines, just to get their call forwarded a thousand times without getting an efficient and quick resolution. Hence, reducing the resolution time and providing instant support can help reduce customer dissatisfaction and enhance CSAT.
#2 Providing personalized recommendations gives you an edge:
A customer would love getting personalized recommendations based on their recent preferences. So, your voice bot should be able to learn customer preferences over time, adding that personalized touch and looking for similar product matches to recommend.
For example, your e-commerce website has a voice bot to assist your customers, understand their needs, explore the products that match their preferences and recommend accordingly, elevating their experiences.
#3 Voice cloning & multilingual support provides an augmented experience:
An effective way to make engaging and personalized interactions with your customers is to make use of the voice cloning feature offered by voicegenie, to clone any voice of your choice.
An AI Voice bot like VoiceGenie, which is fluent in over 100 languages, accents and dialects, can assist your customers without giving any irrelevant responses and removing the robotic monotone.
#4 Empathy and friendliness make your customers feel heard and understood:
Picture this: Your customer is already frustrated for some reason for which they've reached your customer support and instead of getting the repetitive-robotic-responses they are rather getting an empathetic reply and an instant and accurate resolution. Wonderful, isn’t it?
Similarly, your AI voice bot should be able to understand the way customers feel and tailor its responses making them feel like they're talking to a real person, not a machine.
#5 Navigation should be made simpler:
The best thing your business can do is- make the entire customer journey smoother. A customer must be able to walk with ease at every step, for his/her needs. Your voice bot should be able to help provide accurate, relevant and quick responses and also, should help users to navigate through the steps, processes or ways in which they can easily glide through tasks.
For example, if your customer is looking for insurance or wishes to compare between a set-of options, instead of looking for it for hours and getting frustrated, they can simply ask your voice bot and get instant support which is eventually simplifying website navigation.
#6 Identify the pain points of your customers:
To get the most out of your voice bot, you should analyze customer data and gain insights to learn about customer behavior, sentiment, market trends and so on to understand and identify pain points and provide relevant resolutions.
Manual data collection and analysis are time-consuming and prone to errors but worry not, VoiceGenie automates data gathering, allowing you to gain valuable insights effortlessly.
#7 Making continuous iterations and updating voice bot's knowledge base for maximum impact:
Last but not least, look for gaps in your voice bot for continuous improvements. This is not only important to make necessary improvements but also, to keep your voicebot up-to-date so that it provides relevant responses.
This can be done through using customer feedback and analyzing your voice bot responses. You should also train it and update its knowledge time-to-time, so that it doesn't remain outdated.
Now that you’ve gone through all the powerful tips on how you can leverage voice bots to improve your business's customer experience, let’s dive straight into the benefits voice bots provide in enhancing the overall customer experience.
Benefits offered by voice bots for businesses
In a world with brimming competition and soaring customer expectations, voice AI can enhance the customer experience with the benefits and use cases it offers across industries.
The broader benefits of using AI voice bots for your business include:
- 24/7/365 support, so that your customers don't have to stick to the 9-5 schedule.
- Convenience and freedom, so your customers can easily resolve their queries via self-service.
- Personalized recommendations, matching with your customer's preferences and making their journey much more interactive.
- Reduces the resolution time of customers and provides them with super-fast resolutions, making them happier than ever.
- Makes your customer support more productive by reducing burden, making customer interactions more engaging and helpful.
- Improves the overall CX by efficient data gathering & analysis, so that your customer needs are heard and understood.
Bottom line:
To conclude, in a world with cut-throat competition and high customer expectations, deploying an effective voice bot can help your business improve customer experience.
Voice AI based customer service can provide benefits like automating tasks, providing round-the-clock support and so much more that elevate your customer experience. And with VoiceGenie, you can level up these tasks and take your business to new heights.
It's the voice AI that enhances support efficiency, transforms customer experience, and unlocks the true potential of your customer service operations. So, if you're looking to gain the competitive edge in transforming your customer experience, talk with our experts today.
Comments